Privacy policy

Digital Movement New Zealand Limited is the agency responsible for the personal information described on this page. We trade as Digital Movement. If you need to raise anything about your information, email office@digitalmovement.co.nz — that address reaches the person who can act on it, not a queue.

When you send an enquiry, we collect only what you type into the form:

• Your name.
• Your email address.
• Your phone number, if you choose to give one — that field is optional.
• Which service you're interested in.
• Whatever you write in the message field, including your website address.

We also record that you ticked the consent box and the exact wording you agreed to, so that both of us can tell later what was actually consented to.

There is no account to create, we ask for no payment details anywhere on this website, and we do not collect information about your health, your finances, your race, your beliefs or anything else the Act treats as sensitive. So if you send us that kind of information in a message field anyway, we will not use it, and we will delete it.

Directly from you, and only from you. We do not buy contact lists, we do not scrape them, and we do not build a profile of you from other sources and attach it to your enquiry. If we ever needed information about you from someone else, we would ask you first.

Giving us your details is voluntary. You do not have to use the form at all — you can email us instead. But if you leave out your name or your email address we cannot reply. Those two are what a reply is made of.

To answer your enquiry, and to do the work if you decide to hire us. That is the whole purpose. We do not add you to a mailing list, we do not sell or rent your details, and we do not use them to target advertising at you anywhere.

Of course, if we ever want to use your information for something outside that purpose, we will ask you first. And no is a complete answer.

Inside our business: the people working on your enquiry, and nobody else. Outside it, only the suppliers who carry or store the message for us, and only so they can do that job:

• Our own lead-handling endpoint and mail provider, which receive the enquiry and deliver it to us.
• Our website host, which serves this site.
• Google Analytics, described below, which measures how the site is used and never sees what you typed into a form.

We do not permit any of these suppliers to use your information for their own purposes. We will also release information where the law requires it — a court order, or a statutory demand we must answer. We will tell you when that happens, unless the law bars us from telling you.

Some of your information leaves New Zealand, and you should know that before you send it.

This website sends enquiries to a server our own group runs in the United Kingdom, which then delivers them to us. Google processes Analytics data on servers outside New Zealand. Information privacy principle 12 covers both. It permits disclosure to a foreign recipient where that recipient has privacy safeguards comparable to the Privacy Act. The United Kingdom's data protection law provides comparable safeguards, and in our case the recipient is our own business rather than an unrelated third party.

We send information over an encrypted connection and hold it on access-controlled systems. No system is perfect and we will not pretend otherwise. What we can tell you is that access is limited to the people who need it, and that we do not keep information after it has stopped being useful.

24 months from the date you contact us. Then we delete the enquiry. If you become a client, we keep your details for as long as we are working together, and afterwards for as long as our tax and business record-keeping obligations require — currently seven years. After that they go too.

We use Google Analytics to understand how people find and move through this site: how many visitors a page gets, which searches brought them, roughly where in the world they are, and which pages they read next. This is measurement, not surveillance of you personally. Google anonymises your IP address, and we have switched off its advertising features. So nothing you do here puts you into an advertising or remarketing audience.

Google Analytics sets cookies — small files in your browser — to tell one visit apart from another. You can block or delete them in your browser settings, and nothing on this site stops working if you do. We do not use advertising cookies, and we do not run third-party trackers here.

Under the Privacy Act 2020 you can:

• Ask us to confirm whether we hold personal information about you, and to give you a copy of it.
• Ask us to correct anything that is wrong.
• Ask us to delete what we hold.
• Withdraw your consent at any time — we then stop contacting you and delete what we hold.

Email office@digitalmovement.co.nz and we will action it. The Act allows us up to 20 working days to answer a request to see or correct your information. In practice we usually finish one inside the week it arrives. We will not charge you for any of this.

If we cannot make a correction you have asked for, you can ask us to attach a statement of the correction you sought to the information we hold, and we will.

Say we lose your information, or someone who should not have it reaches it. If that breach is likely to cause you serious harm, the law requires us to tell the Office of the Privacy Commissioner, and to tell you. We will do that as soon as practicable after we become aware of it, and we will tell you plainly what happened and what you can do about it.

Tell us first if you can — email office@digitalmovement.co.nz and we will look at it properly and come back to you. If you are not satisfied with how we have handled your information, or with how we handled your complaint, you can complain to the Office of the Privacy Commissioner. It is independent of us and free to use:

• privacy.org.nz
• 0800 803 909
• PO Box 10094, The Terrace, Wellington 6143

You do not need our permission, and you do not have to come to us first.

If we change how we handle personal information, we will change this page and update the date at the top. Say a change would materially reduce your rights, or widen what we do with your information. Then we will ask for your consent. We will not infer it from your carrying on using the site.